Troubleshooting
Fix common problems: you cannot log in, a confirmation email never arrived, a payment failed, calendar sync fails or Stripe verification is stuck.
All articles in this category
I cannot log in
EveryoneDiagnostic for login problems, including wrong credentials, unverified email, blocked browsers, and rate-limiting.
I did not get my confirmation email
EveryoneWhat to do when the signup or booking confirmation email never arrives.
Payment failed
StudentsWhy a card payment might fail at checkout, how to fix it, and what happens to the booking.
Stripe Connect verification stuck
TeachersWhat to do when Stripe is pending, restricted, or asking for additional info during the Connect setup.
Calendar sync issues
TeachersCommon problems with Google Calendar and Apple Calendar sync, and how to fix them.
Embed widget not loading
TeachersWhat to check when the embed widget does not appear on a website: the snippet, the Premium plan, the origin allowlist, and the browser console.
Problems using MoveMentors on your phone
EveryoneFixes for common problems when you use MoveMentors on a phone or from your home screen, from signing in to card payments that don't return.
Still stuck?
Send our support team a message from the contact page or email support@movementors.com. Most questions get a reply within one working day, and screenshots help us fix things faster.