ClassesEventsRetreatsMentorsStudios
← Help Center
Getting started
  • Welcome to MoveMentors
  • Create your account
  • Choose your account type
  • Logging in and resetting your password
  • Notification preferences
For students
  • Finding classes
  • Reading a mentor profile
  • Reading a studio profile
  • Booking a class
  • Payment methods
  • Bringing a group
  • Add-ons and equipment
  • Calendar sync
  • Cancelling and refunds
  • Leaving a review
  • Reporting a class
  • Disputing a booking
For mentors
  • Mentor overview
  • Onboarding walkthrough
  • Your public profile
  • Certifications
  • Locations
  • Your cancellation policy
  • Accepting payments
  • Stripe Connect setup
  • Creating a class
  • Schedules and recurring sessions
  • Pricing and add-ons
  • Managing bookings
  • Private session requests
  • Clients (CRM)
  • Financials and expenses
  • Connect Google Calendar, Apple Calendar, and Zoom
  • Co-listing with studios
  • Creating an event
  • Creating a retreat
  • Retreat installment payments
  • Promo codes and discounts
  • Class packs
  • Booking waitlists
  • Tipping
  • Online classes
  • Subscription plans
  • Collecting reviews
For studios
  • Studio overview
  • Studio onboarding walkthrough
  • Business profile
  • Multiple locations
  • Custom mentors
  • Inviting platform mentors
  • Embed widget
Payments
  • How payments work on MoveMentors
  • Stripe Connect explained
  • Manual payment methods
  • Refunds
  • Disputes and chargebacks
  • Tax forms and 1099
Subscriptions and billing
  • Mentor subscription tiers (Free, Pro, Premium)
  • Studio subscription tiers (Free, Pro, Premium)
  • Upgrading and downgrading
  • Billing and invoices
Trust and safety
  • Community guidelines
  • Reporting and moderation
  • Privacy and data
  • Deleting your account
Troubleshooting
  • I cannot log in
  • I did not get my confirmation email
  • Payment failed
  • Stripe Connect verification stuck
  • Calendar sync issues
  • Embed widget not loading
  • Mobile app issues
Advanced and integrations
  • The MCP server (connect AI assistants)
  • OAuth scopes
  • Embed widget advanced
  • The mobile app
Help CenterTroubleshooting

Troubleshooting

Login, email delivery, payments, calendar sync, embed widget, mobile app.

  • I cannot log in

    Everyone

    Diagnostic for login problems, including wrong credentials, unverified email, blocked browsers, and rate-limiting.

  • I did not get my confirmation email

    Everyone

    What to do when the signup or booking confirmation email never arrives.

  • Payment failed

    Students

    Why a card payment might fail at checkout, how to fix it, and what happens to the booking.

  • Stripe Connect verification stuck

    Mentors

    What to do when Stripe is pending, restricted, or asking for additional info during the Connect setup.

  • Calendar sync issues

    Mentors

    Common problems with Google Calendar and Apple Calendar sync, and how to fix them.

  • Embed widget not loading

    Studios

    Diagnostic for when the embed widget does not render on your website.

  • Mobile app issues

    Everyone

    Common problems with the iOS and Android apps, and how to fix them.

Every kind of movement, taught by mentors who live the practice. Book private sessions or join a group class near you.

Explore

  • Classes
  • Events
  • Retreats
  • Mentors
  • Studios

Practices

  • Yoga
  • Pilates
  • Barre
  • Meditation and Breathwork
  • Mind-Body Movement
  • Fitness and Strength
  • Cardio and Conditioning
  • Combat Sports

For Mentors

  • For Mentors
  • For Studios
  • Become a Mentor
  • Launch your studio
  • Help Center

Company

  • About
  • Press
  • Partnerships
  • Contact Us
  • AI agents (MCP)

© 2026 MoveMentors. All rights reserved.

Terms of Service·Privacy Policy