Payments
How Stripe routing works, manual payment methods, refunds, disputes, tax forms.
How payments work on MoveMentors
EveryoneThe overall payment architecture, why we route directly to hosts instead of holding funds, and the tradeoffs that explains.
Stripe Connect explained
EveryoneWhy we use Stripe Connect, how Direct Charges work, and what hosts and students need to know about the relationship with Stripe.
Manual payment methods
EveryoneBank transfer, PayPal, Venmo, Cash App, Zelle, cash, crypto, custom. How each one works, when to use it, and how to handle confirmation.
Refunds
EveryoneHow refunds work for each payment method, who initiates them, and how long they take to reach the student.
Disputes and chargebacks
EveryoneThe difference between a MoveMentors dispute and a Stripe / card-network chargeback, what each one does, and when to use which.
Tax forms and 1099
MentorsHow tax reporting works for hosts on MoveMentors, what Stripe does for you, and what you need to handle yourself.