If an email from MoveMentors is missing, it's almost always one of these causes. Our emails come from noreply@movementors.com.
1. Check spam, promotions and junk
The first thing to do. Search your email for "movementors". Check:
- The Spam folder (Gmail).
- The Junk folder (Outlook).
- The Promotions tab in Gmail, where our emails sometimes land.
- The All Mail view if your email app has tabs.
If you find the email, mark it as "Not spam" (or move it to your main inbox in Gmail) so future emails arrive normally.
2. Wait a few minutes
Most of our emails arrive within a minute. Sometimes your email provider holds them for extra checks. Wait 15 minutes and check again. If it's still missing, move on.
3. Check the right email address
Are you looking in the inbox you actually used? Many people have more than one email address.
- For your account: we write to the email address you log in with.
- For a booking: which email did you type into the booking form?
4. Check the email was due
Some emails only go out after something happens:
- Sign-up code: sent as soon as you create your account with an email and password. It's a 6-digit code, not a link, and it expires after 24 hours. Accounts created with Google don't get one.
- Booking confirmation, paid by card: sent once your card payment goes through. If you left Stripe's payment page without paying, the booking isn't confirmed and no email is sent. See Payment failed.
- Booking confirmation, any other way: sent as soon as you book (cash, bank transfer, PayPal and other direct methods, and free classes).
- Reminder: sent about a day before the class, and again shortly before it starts.
To check a booking, open My Bookings if you have an account. If the booking is there, it went through, and everything in the email is on the booking page too.
5. Your email provider is blocking our messages
Most email providers accept our emails without trouble. Some are stricter:
- Work email systems that only accept mail from approved senders.
- Email on your own domain with a filtering setup that rejects some senders.
- Some smaller providers that are very strict with automated email.
If you suspect this:
- Try a different email address, such as a personal Gmail.
- Ask your IT team (for a work address) to allow
noreply@movementors.com.
6. You turned the email off
In your notification settings you can turn off Email Notifications as a whole, or specific emails such as Session Reminders. If you did, we don't send them.
Emails you need to use your account, such as your sign-up code and password reset links, always go out.
Getting the information again
There's no button to resend most emails. Here's where to find the same information:
- Sign-up code: on the Confirm your email page, click Resend for a new code.
- Booking confirmation: open the booking from My Bookings. The booking page shows the details, including how to pay the host if you chose a direct method.
- Calendar file (.ics): it's attached to the booking confirmation email only. If you don't have the email, add the class to your calendar by hand. See Calendar sync.
- Password reset link: ask for a new one with Forgot password? on the login page.
Common questions
My phone never shows the email but my computer does. Some phone email apps are slow to refresh. Pull down to refresh your inbox. If it's on your computer, it was delivered.
The email arrived but the code or link doesn't work. Sign-up codes expire after 24 hours, and after 5 wrong tries you need a new one: click Resend. Password reset links expire after one hour and work once: ask for a new one.
I get the same email more than once. This is rare. Take a screenshot and email support@movementors.com so we can look into it.
I booked as a guest. Where is my booking? Your confirmation email has a View booking button that opens it. You can also create an account with the same email: once you confirm it, your guest bookings are added to it.
Still missing?
Email support@movementors.com with the email address you used and roughly when you signed up or booked. We'll check what was sent.
Next steps
- Notification preferences: choose which emails you receive.
- I cannot log in: for login problems.