MoveMentors doesn't have a separate app to download. On a phone you use the website, either in your browser or from its icon on your home screen. Here are fixes for the most common problems. To add MoveMentors to your home screen, see Is there a MoveMentors app?
I can't find the option to add it to my home screen
- iPhone or iPad: open the site in Safari, tap the Share button, then Add to Home Screen. The tip that shows you how only appears in Safari.
- Android: open the site in Chrome, Edge or Samsung Internet. If the Install banner doesn't appear, open the browser's menu and choose Install app or Add to Home screen.
- You closed the banner: after Not now, it stays hidden for 30 days. Use the browser menu instead.
- It is already installed: the banner doesn't show once MoveMentors is on your home screen.
I can't sign in
The steps are the same as on a computer: see I can't log in. On a phone, also check these:
- Your password manager didn't fill in your details: type your email and password by hand.
- You are signed in in Safari but not from the home screen icon: on an iPhone, the home screen version keeps its own sign-in. Sign in once there too.
A card payment didn't bring me back to MoveMentors
Card payments open Stripe's secure checkout page. When the payment goes through, you are sent back to MoveMentors. If that doesn't happen:
- Open MoveMentors again and go to My Bookings, or open the booking from your email if you booked as a guest.
- If the booking is confirmed, you are all set. The confirmation email is on its way.
- If it says Finish paying to confirm your spot, your seat is held for 30 minutes. Finish paying from the booking page.
- If you didn't finish paying within 30 minutes, the reservation was released and nothing was charged. Book again.
A page looks out of date
Reload the page in your browser, or close MoveMentors completely and open it again from the home screen icon.
I'm not getting notifications on my phone
Push notifications are not available yet. Updates arrive by email: check your inbox and spam folder, and your notification preferences. See also I didn't get my confirmation email.
The site is slow
- Switch to a stronger Wi-Fi or mobile connection.
- Close apps and browser tabs you don't need.
- Update your phone's browser to its latest version.
If it is still slow on a recent phone with a good connection, email support@movementors.com with your phone model and what you were doing.
Removing the home screen icon
Press and hold the icon and remove it like any other app. Your account and bookings are not affected, and you can add it again at any time.
Common questions
Is there an app in the Apple or Google stores? No. Use the website, or add it to your home screen.
Which languages can I use? MoveMentors is available in English, Spanish, Portuguese, German, French, Italian and Dutch.
Does it work offline? No. You need an internet connection to see classes and book.
Next steps
- Is there a MoveMentors app?: add MoveMentors to your home screen.
- I can't log in: sign-in problems on any device.