For students
Help for students: find a class or private session, book and pay, cancel under the class policy, sync your calendar and leave a review.
All articles in this category
Finding classes
StudentsFind classes by city, category, date, language and format (online or in person), search for a teacher or studio, and save what you like for later.
Reading a mentor profile
StudentsWhat every section of a mentor's public profile means, how to evaluate certifications and reviews, and how to spot the signals that matter before booking.
Reading a studio profile
StudentsWhat every section of a studio's public profile means, how to find which teacher is teaching a specific class, and what the in-house mentor list tells you.
Booking a class
StudentsStep-by-step walkthrough of booking a class from the class detail page, including payment, confirmation, and what to do if a booking fails.
Booking a private session
StudentsHow to book a private one-on-one session with an instructor on their own availability, including how payment and cancellation work.
Payment methods
StudentsEvery payment method MoveMentors supports, how each one works from the student's side, what you get receipt-wise, and when you get refunded.
Bringing a group
StudentsHow to book multiple seats in one go, who pays, what info you need for each guest, and what happens if one of them cannot come.
Add-ons and equipment
StudentsWhat the What's included and What to bring lists on a class page tell you, and how optional add-ons like a mat rental are chosen, paid and refunded.
Calendar sync
StudentsYour booking confirmation email includes a calendar file (.ics) for Google, Apple or Outlook. How to add it, and what to change after you move or cancel.
Cancelling and refunds
StudentsHow to cancel a booking, what the host's cancellation policy means, and what happens to your money for each payment method.
Leaving a review
StudentsWhen you can review a class, what makes a useful review for other students, how stars and prose are weighted, and what the host sees.
Reporting a class
StudentsWhen to report a class, what we do with reports, and how reports differ from reviews and disputes.
Disputing a booking
StudentsWhat to do when a booking goes wrong and the host won't put it right, from talking to the host to contacting MoveMentors support or your bank.
Booking for your family
StudentsAdd your children, partner, or household to your account and book classes for them, all under one login and one payment method.
Still stuck?
Send our support team a message from the contact page or email support@movementors.com. Most questions get a reply within one working day, and screenshots help us fix things faster.