Each teacher and studio chooses how they get paid, and the booking form shows only the options they accept. Card payments go through Stripe straight to the host's own account. Other methods, such as cash, bank transfer or PayPal, you pay to the host directly. MoveMentors adds no booking fee and takes no commission.
Here is how each method works.
Card via Stripe
If the host has connected Stripe, Pay now with card is the first option on the booking form.
How it works:
- Choose Pay now with card and submit the booking form.
- Stripe's secure checkout page opens. You enter your card details there, so MoveMentors never sees your card number.
- Your spot is held for 30 minutes while you pay. During the hold, your booking page says "Finish paying to confirm your spot".
- When the payment goes through, your booking is confirmed and your confirmation email is sent.
If you close the Stripe page before paying, you can still pay from your booking page while the spot is held. If 30 minutes pass without payment, the spot is released: nothing is charged, no confirmation email is sent, and you can book again if there's still room.
Online classes and retreats:
- Paid online classes can only be paid by card; free online classes need no payment.
- Some retreats offer Pay in installments. The first payment is charged when you book, and the rest are charged to the same card on the dates shown, with an email a few days before each charge.
Refunds: the host refunds card payments from their Stripe account, back to the card you used. Cancelling doesn't trigger a refund by itself. See Cancelling and refunds.
Fees: you pay the price shown. The host pays Stripe's processing fee.
Paying the host directly
Every other method is a payment from you to the host, outside MoveMentors:
- Choose the method on the booking form and submit it. Your booking is confirmed straight away.
- Your confirmation email shows the host's details for that method, such as bank details, a PayPal or Venmo handle, a wallet address, or the host's own instructions.
- Send the payment before the class, or pay on the day if you picked cash or card in person.
- The host marks the booking as paid when the money arrives.
MoveMentors doesn't process these payments. For a refund or any question about the payment itself, contact the host.
The methods hosts can offer
| Method | How you pay |
|---|---|
| Cash | In cash at the class |
| Card in person | By card with the host when you arrive |
| Bank transfer | To the bank details shown after you book |
| PayPal, Venmo, Cash App, Zelle or Wise | To the handle or address shown after you book |
| Crypto | To the wallet address shown, on the network the host names (for example Bitcoin, Ethereum, Solana, USDC or USDT) |
| Other | Following the host's own instructions |
Hosts choose which of these they accept, and can limit them for a particular class.
Tips
When a booking has a price, you can Add a tip: 10%, 15%, 20% or your own amount. It's optional, and the whole tip goes to the host. With card, the tip is added to your Stripe payment. With a direct method, pay the tip to the host along with the class price.
Free classes and class packs
Free bookings, and bookings covered by a class pack, are confirmed straight away with nothing to pay.
Your record of the payment
Your confirmation email has the booking details and, for direct methods, how to pay. If you have an account, every booking is also listed on My Bookings. For direct payments, your bank or payment app keeps the record of what you sent.
Choosing a method when several are offered
- Card confirms your spot as soon as the payment goes through, and any refund goes back to your card.
- A direct method confirms your booking right away and lets you pay the way you and the host prefer. Any refund is arranged with the host.
Common questions
Can I split a booking across two payment methods? No. Each booking uses one method. If people want to pay separately, each person can make their own booking.
Do I pay any fees on top of the class price? MoveMentors adds no booking fee. You pay the class price plus any add-ons or tip you choose. For card payments, the host pays Stripe's processing fee.
My card was declined. Stripe's checkout page tells you, and you can try another card while your spot is held. If the 30 minutes run out, the spot is released without a charge and you can book again.
The payment method I want isn't offered. Hosts decide which methods they accept. Ask the host before you book.
Next steps
- Ready to book? Booking a class covers the full flow.
- Need a refund? Cancelling and refunds.
- Class never happened and the host isn't responding? Disputing a booking.