Reports from people like you help us catch problems we'd otherwise miss. This article covers what to report, how, and what happens next.
What to report
Anything that breaks our community guidelines. The class report form lists these reasons:
- Misleading info (price, time, location, etc.): details that don't match reality.
- Inappropriate or unsafe content: described on the page, or experienced in class. This includes unsafe teaching, unwanted advances or touching, and discriminatory treatment.
- Fake or unqualified instructor: fake credentials, or someone using a name or photo that isn't theirs.
- Spam or scam: for example a host taking money without running the class.
- Duplicate of another class.
- Other: anything else that breaks the guidelines.
Also report, by email, fake or paid reviews, impersonation, harassment and threats.
If you're not sure whether something is worth reporting, report it. We'd rather look at something harmless than miss a real problem.
What NOT to report
- Reviews you disagree with. Reviews are opinions; report one only if it breaks the guidelines.
- Refund disagreements. These go through a dispute; see Disputing a booking.
- General complaints about class quality. These belong in a review.
- Personal preferences. "The teacher's style isn't for me" isn't something to report.
How to report
A class
Sign in and open the class page. In the booking panel, click Report this class. Pick a reason under Reason (optional), describe the problem under What's wrong? (at least 20 characters) and click Submit report. You'll see a short reference; note it down in case you want to follow up. See Reporting a class for the full steps.
A mentor or studio
For a mentor, report one of their classes and explain in the description that your concern is about the teacher more broadly. For a studio, or a class a studio created, email support@movementors.com.
A review, a user or anything else
There's no report button for reviews, messages or user accounts. Email support@movementors.com with the name of the person or the page, what happened and when. For a review, include the link to the page it's on.
Emergencies
If you're in immediate danger, contact your local emergency services first. Then email support@movementors.com with "URGENT" in the subject.
What happens after you report
Every report goes to our team, and a person reads it. Depending on the case, we may:
- Look at the class, the profile, the reviews and any earlier reports about the same person.
- Contact you for more details, using the email on your account.
- Contact the other person for their side.
Then we decide what to do. The possible outcomes, from a warning to closing an account, are listed in our community guidelines. A problem that's serious or keeps happening gets a stronger response.
We don't email you about the outcome, and reports are never shown publicly.
How we protect people who report
The person you report is never told who reported them. If we need to share details with them to look into it, we do it without naming you, unless you agree.
We only share a reporter's details when the law requires it.
Retaliation
Getting back at someone for reporting (a fake review, harassment and so on) is a serious violation of our guidelines. If you reported someone and then experience something that feels like retaliation, email support straight away.
What you can do besides reporting
- Leave an honest review. It helps other students decide. See Leaving a review.
- Contact the authorities. For serious incidents, go to the police or the relevant authority. We provide records when the law requires it.
Common questions
Can I report anonymously? You need to be signed in to use Report this class. Only our team sees who sent a report; the person you report doesn't.
Can I see what happened with my report? We don't send updates on the outcome. If you have more information to add, email support@movementors.com with your reference.
Can I report a competing studio or teacher? Only for a real problem. Reports made just to hurt a competitor are themselves a breach of our guidelines.
What if nothing seems to change, but I'm sure there's a problem? Email support with any new information or evidence. We look at cases again when new information comes in.
Next steps
- Community guidelines: our standards.
- Privacy and data: how we handle personal data.
- Disputing a booking: for complaints about money.