I cannot log in

Start at the top of this list and work down. Most login problems have one of these causes.

1. Wrong email or password

The most common. Double-check:

• The email you typed. Is it the one you signed up with? Some people have multiple emails and forget which they used. We do not tell you whether an email is registered (security reasons); the only way to know is to try logging in.
• The password. Case-sensitive. Watch for caps lock.

If you typed correctly and still see "Invalid credentials", move on.

2. Email not verified

If you signed up but never clicked the confirmation link, the account exists but cannot log in. The login form will show "Email not verified, check your inbox".

To fix:

1. Open the email from support@movementors.com titled "Confirm your email".
2. Click the link.
3. Try logging in again.

If the email is not in your inbox, check spam. Still not there? See I did not get my confirmation email.

If the confirmation link expired (24 hours), email support and we will resend.

3. Browser extension blocking

The login form depends on a few things working in your browser:

• JavaScript enabled.
• Cookies allowed for movementors.com.
• No extension stripping headers or rewriting requests.

Common culprits:

• Privacy Badger / Ghostery / DuckDuckGo Privacy Essentials: aggressive trackers blockers sometimes block the auth cookie.
• uBlock Origin with custom filter lists.
• VPN extensions that route traffic in unusual ways.

Test:

1. Open a Private / Incognito window.
2. Try logging in.
3. If it works, an extension is the issue. Disable extensions one at a time in the normal window until you find the culprit.

4. Rate-limited

If you have entered the wrong password too many times, we rate-limit further attempts for 15 minutes to slow down credential-stuffing attacks.

The form will show "Too many attempts, try again later". Wait 15 minutes and try again.

The throttle is per-IP and per-email. If you are on a shared IP and someone else has been brute-forcing logins, you might get caught in their throttle. Wait it out or try from a different network.

5. The page just reloads without an error

The session cookie is not being set. Common reasons:

• Third-party cookies blocked in production. We use first-party cookies; this should not be an issue. But some browser settings are aggressive about all cookies.
• You are visiting a stale cached version of the site. Hard-refresh (Ctrl+Shift+R or Cmd+Shift+R) to force a fresh load.
• You are behind a corporate proxy that strips Set-Cookie headers. Try from a personal device or a different network.

6. Account suspended or banned

If your account was suspended or banned for a community guidelines violation, you will see "This account has been suspended" rather than "invalid credentials".

If you believe this is in error, reply to the suspension email you received explaining your case. Appeals are typically decided within 5 business days.

7. Account does not exist

If you typed the right email but the account does not exist (maybe you used a different email for signup), you will see "Invalid credentials" the same as if the password were wrong. We do not differentiate to avoid leaking account existence.

If you are sure you have an account and "Invalid credentials" persists, try a different email. People often use their work email at signup and forget.

8. Password reset

If you forgot your password, see logging in and resetting your password for the recovery process. We do not yet have fully self-serve password reset; email support and we will help.

9. Different account types on the same email

You cannot have multiple accounts on the same email. If you tried to sign up as a mentor with the same email you used for a student account, the second signup would have failed silently or shown an error.

If you think you have multiple accounts, email support with details and we can sort it out.

10. The site is down

Rare. We have status posted at status.movementors.com when there is a real outage.

If you can load other pages on movementors.com but not log in specifically, it is not a site-wide outage; one of the above is the cause.

Still stuck

Email support@movementors.com with:

• The email you are trying to log in with.
• A description of what happens (exact error message, or "the page just reloads").
• Screenshots if you can.
• Which browser and OS.

We respond within 1 business day.

Next steps

• Logging in and resetting your password: the normal flow.
• I did not get my confirmation email: for verification issues.