Waitlists keep a class page useful when every seat is taken. Instead of hitting a dead end, people join a first-come, first-served waitlist. When a booking is cancelled, the first person in line gets a reserved spot, and you confirm it.
Waitlists are included on every plan and are switched on by default for each class. If you don't want one for a class, untick the waitlist option when you create or edit it.
What the booker sees
When a session can't fit their group, the Book button becomes Join waitlist. They enter their details (signed in, or as a guest with their name and email) and get an email saying they are on the waitlist.
What you see
In your dashboard you can see who is waiting for each session and remove someone from the list.
When a seat frees up
When you or a booker cancel a booking on the session, the platform:
- Looks at the first person in line.
- If their group fits in the free seats, creates a pending booking for them. No payment is taken at this point.
- Emails them that a spot opened up and has been reserved for them.
- Takes them off the waitlist.
The new booking appears in your bookings as pending. Click Confirm to confirm it, and arrange payment with them the way you normally would (for example cash on arrival or a bank transfer). You don't get a separate email when someone is moved up from the waitlist, so keep an eye on your pending bookings.
A few things to know:
- One cancellation moves up at most one person.
- If the first person's group is bigger than the free seats, nobody is moved up and they keep their place at the front.
- Only a booking cancelled with the Cancel button moves the waitlist. A seat freed in another way, such as a card reservation that was never paid, doesn't.
- You can't move someone up out of order.
Private classes
Waitlists work the same way on private classes, one person at a time. If you don't want a waitlist on a private class, switch it off for that class.