Billing and invoices

Subscription billing for mentors and studios is handled through Stripe Billing. This article covers where to find invoices, how to update payment methods, and what to do when something goes wrong.

The billing dashboard

/mentor/settings/billing (or /studio/settings/billing) is your billing home. It shows:

• Your current tier.
• Your current billing cycle (monthly or annual).
• Your next renewal date and amount.
• Your payment method on file (card ending in XXXX).
• A history of past invoices.
• Actions: change tier, change billing cycle, update payment method, cancel.

Invoices

For every charge (initial subscription, monthly renewals, annual renewals, prorated upgrades), Stripe generates an invoice.

Invoices are PDF files. You can:

• Download from the billing dashboard.
• Receive them automatically via email when the charge happens.
• Forward them to your accountant.

Each invoice includes:

• Your name and billing address.
• MoveMentors's legal entity name and address.
• The line items (subscription, prorations, taxes if applicable).
• The amount.
• The payment method that was charged.
• A unique invoice number.

For expense / tax reasons, invoices are the documentation you give your accountant.

Updating your payment method

/mentor/settings/billing → "Update payment method".

This opens a Stripe-hosted form where you enter the new card. The new card replaces the old one immediately.

The old card is NOT charged any further. If you have a pending renewal, the new card is charged when the renewal date arrives.

Multiple payment methods

Stripe Billing supports multiple payment methods on a customer, but our UI defaults to one. If you want to keep a backup card on file (in case the primary fails), email support and we can configure it.

ACH / direct debit

For US customers willing to set up ACH direct debit instead of card: yes, Stripe supports it. It is not a one-click option in our UI; email support.

ACH has lower fees but slower confirmation (3-5 days). For monthly subscriptions, this is rarely worth the friction.

When billing fails

Sometimes Stripe cannot charge your card:

• The card expired.
• The card is over its limit.
• The card was blocked by the issuer (fraud heuristic, etc).
• The card was replaced.

When this happens:

1. We mark your subscription "past due".
2. We email you immediately with a link to update payment.
3. Stripe retries every few days for 14 days.
4. After each failed attempt, you get another email.
5. If 14 days pass without successful payment, your subscription auto-cancels and you move to Free.

To recover

1. Update your payment method at /mentor/settings/billing.
2. Click "Retry payment".
3. Stripe charges the new card. If successful, your subscription is reactivated immediately.

Refunds on subscription charges

Subscription charges are generally not refunded. You paid for a period; you used the period.

Exceptions:

• First 14 days: we will refund the first month if you signed up by mistake or feel the platform is not for you. Email support within 14 days.
• Platform issues: if a major outage or platform issue significantly affected your ability to use a paid feature, we will credit or refund. Email support describing what happened.
• Annual prepay then need to cancel: we can refund prorated; email support.

Currency

Subscription pricing is in USD. Stripe converts to your local currency at the time of charge using their FX rate.

You see the charge in your card statement in your local currency.

Annual prepay (10x monthly) is computed in USD; your local-currency cost depends on the FX rate at the time of the annual charge.

VAT and sales tax on subscriptions

If you are in a jurisdiction that requires VAT or sales tax on SaaS subscriptions, Stripe Billing handles the calculation and collection. The invoice shows the tax breakdown.

For US customers: most states do not tax SaaS subscriptions, but a handful do. Stripe handles this based on your billing address.

For EU customers: VAT is charged based on your address and validated against the EU VAT system. Business customers can provide a valid VAT number to reverse-charge (they handle the VAT themselves).

If you are paying for the subscription with a business credit card under a business name, ensure your business details (legal name, VAT number, address) are entered correctly in /mentor/settings/billing so the invoice is addressed properly.

Switching from one card to another

Just update payment method as above. No action needed beyond that; Stripe handles the swap.

If you want a slightly different scenario (e.g. "the old card paid the first 5 months and I want the new card to pay the rest"), there is no special handling. Stripe always uses the current method on file at the time of the charge.

Updating billing address

/mentor/settings/billing → "Update billing address".

Used for:

• The address on your invoices.
• Tax calculation (VAT / sales tax based on jurisdiction).
• Stripe's risk scoring (rare cases).

Update if you move or your business address changes.

Common questions

Where can I see my next charge before it happens? On the billing dashboard. Shows the date and amount of the next charge. If you upgraded mid-period, the dashboard shows the prorated amount that was charged today AND the next regular charge date.

Can I get a receipt that lists me by my business name, not my personal name? Yes. Update the "Billing name" in your billing settings to your business name. Future invoices will use that.

Can I download all my invoices for a year in one PDF? Stripe's billing dashboard has a "Download all invoices" button under "Invoices" → "Export". It zips them into a single archive.

My card is being charged extra fees by my bank for foreign transactions. Why? Your bank may flag the charge as international (we are billed in USD; if your card is non-USD, your bank may add a FX fee). The fee is your bank's, not ours. To avoid: use a card with no foreign transaction fees, or pay annually (one charge per year, one FX fee per year instead of monthly).

Can I pay invoices via wire transfer instead of card? For large annual prepay (Premium annual), we can support wire payment. Email support to arrange. Not available for monthly billing.

Next steps

• Upgrading and downgrading: tier changes.
• Mentor tiers or Studio tiers: what you are paying for.