Your MoveMentors plan is billed through Stripe in US dollars, monthly or yearly. You manage your card, invoices and cancellation from your billing page: /mentor/settings/billing for teachers and /studio/settings/billing for studios. This is separate from the class payments your clients make to you.
Your billing page
Your billing page shows your plan and the plans you can move to. From there you can:
- Upgrade to Pro or Premium on Stripe's secure checkout page.
- Use Manage billing to open Stripe's billing portal, where you can update your card, see and download invoices, and cancel.
Teachers can also open /mentor/settings/billing/activity for a list of past charges with links to the Stripe receipts.
Invoices and receipts
Your invoices are in the billing portal. Open Manage billing to see them and download a copy for your accountant or your tax records.
Updating your card
Open Manage billing and change your payment method there. Your next payment uses the new card.
If a payment fails
When your plan renews and the payment doesn't go through, we email you. Common reasons are an expired card, a card over its limit, or a bank blocking the charge.
Paid features can pause until the payment goes through, so open Manage billing and update your card as soon as you can.
Refunds
Subscription payments are not refunded or pro-rated, except where the law requires it. When you cancel, your plan stays active until the end of the period you have paid for. If a problem on our side stopped you from using a paid feature, email support@movementors.com.
Currency and card fees
Plans are priced in US dollars. If your card uses another currency, your bank converts the amount and may add a foreign transaction fee. Paying yearly means one conversion a year instead of twelve.
Common questions
Is my plan payment connected to my clients' class payments? No. Your plan is a subscription you pay to MoveMentors. Class payments from your clients go straight to your own Stripe account or are paid to you directly, with no commission.
Where can I see when my next payment is due? In the billing portal. Open Manage billing on your billing page.
How do I switch between monthly and yearly billing? Email support@movementors.com and we'll move your existing subscription. See upgrading, downgrading and cancelling.
Next steps
- Upgrading, downgrading and cancelling: plan changes.
- Teacher plans or studio plans: what you pay for.
- Pricing: every plan side by side.