A request is a client asking for a private session at a time that is not one of your open times, or for something a normal slot does not cover: a small group, a birthday, an evening you don't usually teach. Nothing is booked and nothing is charged until the two of you agree.
Where requests come from
- If you have open times for private sessions, clients see "None of these times work? Ask for another time" under them on your profile.
- If you have not opened any times, your profile shows Request a private session instead of the booking button.
The client picks the days that suit them and a time of day, says how many people, what it is for, and can add a note. They don't need an account.
Where you see them
You get an email for every request, with the client's name, the days, the time of day and their note. The same request waits at the top of Private sessions in your dashboard, under "requests waiting for you", until you answer it.
How to answer
Each request has three options.
I can do it. Write one or two lines saying when, where and what it costs, for example "Wednesday at 6 pm works. 60 minutes, $80, cash on the day." The client gets your answer by email, with a button to your profile. When they reply to agree, the session is arranged between you.
I can't. A note is optional. The client gets a kind email saying you can't fit it in this time, with a link to your open times if you have any.
Email them. Opens your own mail app, if you would rather have a longer conversation first. You can also just reply to the request email; your reply goes straight to the client.
A request can be answered once. Answered requests stay under "answered requests" on the same page.
Putting the agreed session in your calendar
A request does not create a booking by itself. Once you have agreed on a time, pick what suits you:
- Ask the client to book it from your profile, if the time is inside your open hours.
- Add the hours to Your weekly hours for that week so they can book it.
- Arrange it between you and keep your own note. To keep the time from being booked by someone else, add it under Time off.
What to charge
That is yours to decide. Many teachers charge between one and a half and three times their class price for a one-to-one, because the hour is yours alone. For a small group, somewhere between your class price per person and your one-to-one price is common.
Common questions
Can I stop getting requests? Not with a switch. If you are full, answer "I can't"; it takes two taps.
Does the client see my email address? Only when you reply. Your answer is sent by MoveMentors with your address as the reply address, so their reply reaches you directly.
Do requests count towards my weekly class limit? No. Only scheduled sessions do.
Weekly class limit
Free mentor and studio accounts include 1 scheduled session per week, from Monday to Sunday in the account timezone (UTC if none is set). Each group class, private lesson or event date counts separately across all classes and locations, including dates in drafts. Recurring schedules can run once per week on Free. Cancelled sessions do not count. Bookings within a session are unlimited. Upgrade to Pro or Premium to schedule more than 1 session in a week. Existing scheduled sessions and bookings stay in place after a downgrade; adding more sessions requires an upgrade.
Next steps
- Offering private sessions covers prices, weekly hours and time off.
- Managing bookings covers what happens after a session is booked.