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Getting started
  • Welcome to MoveMentors
  • Create your account
  • Choose your account type
  • Logging in and resetting your password
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For students
  • Finding classes
  • Reading a mentor profile
  • Reading a studio profile
  • Booking a class
  • Payment methods
  • Bringing a group
  • Add-ons and equipment
  • Calendar sync
  • Cancelling and refunds
  • Leaving a review
  • Reporting a class
  • Disputing a booking
For mentors
  • Mentor overview
  • Onboarding walkthrough
  • Your public profile
  • Certifications
  • Locations
  • Your cancellation policy
  • Accepting payments
  • Stripe Connect setup
  • Creating a class
  • Schedules and recurring sessions
  • Pricing and add-ons
  • Managing bookings
  • Private session requests
  • Clients (CRM)
  • Financials and expenses
  • Connect Google Calendar, Apple Calendar, and Zoom
  • Co-listing with studios
  • Creating an event
  • Creating a retreat
  • Retreat installment payments
  • Promo codes and discounts
  • Class packs
  • Booking waitlists
  • Tipping
  • Online classes
  • Subscription plans
  • Collecting reviews
For studios
  • Studio overview
  • Studio onboarding walkthrough
  • Business profile
  • Multiple locations
  • Custom mentors
  • Inviting platform mentors
  • Embed widget
Payments
  • How payments work on MoveMentors
  • Stripe Connect explained
  • Manual payment methods
  • Refunds
  • Disputes and chargebacks
  • Tax forms and 1099
Subscriptions and billing
  • Mentor subscription tiers (Free, Pro, Premium)
  • Studio subscription tiers (Free, Pro, Premium)
  • Upgrading and downgrading
  • Billing and invoices
Trust and safety
  • Community guidelines
  • Reporting and moderation
  • Privacy and data
  • Deleting your account
Troubleshooting
  • I cannot log in
  • I did not get my confirmation email
  • Payment failed
  • Stripe Connect verification stuck
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Advanced and integrations
  • The MCP server (connect AI assistants)
  • OAuth scopes
  • Embed widget advanced
  • The mobile app
Help CenterFor mentors

For mentors

Onboarding, profile, classes, schedules, bookings, payments, financials, growth.

  • Mentor overview

    Mentors

    What you get as a mentor on MoveMentors, what it costs, and a tour of the dashboard surfaces so you know where things live.

  • Onboarding walkthrough

    Mentors

    A step-by-step walkthrough of the mentor onboarding wizard, with what each field is for, what is required versus optional, and what to do if you get stuck.

  • Your public profile

    Mentors

    What each section of your mentor profile looks like to students, how to optimise each one, and which fields move the booking needle the most.

  • Certifications

    Mentors

    How to upload certifications, what we verify, and why the "verified" pill matters for new students choosing between profiles.

  • Locations

    Mentors

    Managing your teaching locations, attaching them to classes, and what to do if you teach at multiple venues or move venues.

  • Your cancellation policy

    Mentors

    How to pick a cancellation policy that protects you without scaring off bookings, and how the platform enforces each one.

  • Accepting payments

    Mentors

    A full tour of every payment method you can enable, the pros and cons of each, and the recommended setup for most mentors.

  • Stripe Connect setup

    Mentors

    A full walkthrough of connecting Stripe to your MoveMentors account, what Stripe asks for, what to do if verification gets stuck, and how payouts work.

  • Creating a class

    Mentors

    A step-by-step walkthrough of the class creation wizard, including title, category, schedule, capacity, pricing, add-ons, and what to skip if you are new.

  • Schedules and recurring sessions

    Mentors

    How to schedule one-off classes, recurring weekly classes, multi-session blocks, and blackout dates.

  • Pricing and add-ons

    Mentors

    How to price classes for your market, when to use add-ons, and how class packs and subscriptions fit in for repeat clients.

  • Managing bookings

    Mentors

    The day-to-day workflow for handling incoming bookings: confirming, marking paid, completing, no-shows, communications.

  • Private session requests

    Mentors

    How private session requests work, how to triage them, and how to convert inquiries into bookings.

  • Clients (CRM)

    Mentors

    How the built-in client relationship manager works, what each client card shows, and how to use it to retain regulars.

  • Financials and expenses

    Mentors

    The earnings dashboard, expense tracking, payout reconciliation, and CSV exports for your accountant.

  • Connect Google Calendar, Apple Calendar, and Zoom

    Mentors

    Connect your calendar and video providers so MoveMentors can block availability and your online classes can auto-generate Google Meet or Zoom links.

  • Co-listing with studios

    Mentors

    How studio invitations work, what you keep when you co-list, and when to accept versus decline.

  • Creating an event

    Mentors

    How to publish a focused workshop, immersion, or one-off session with a day-by-day agenda and optional co-hosts.

  • Creating a retreat

    Mentors

    Run a multi-day retreat with arc-level capacity, a tiered refund policy, and optional installment payments.

  • Retreat installment payments

    Mentors

    Let bookers split a retreat into 2-4 charges that the platform pulls off-session on schedules you define.

  • Promo codes and discounts

    Mentors

    Issue your own discount codes for bookings — percent off or fixed amount, with usage caps and expiry.

  • Class packs

    Mentors

    Sell pre-paid bundles (10-class pass, monthly drop-in) that bookers redeem session by session.

  • Booking waitlists

    Mentors

    When a session fills up, bookers can join a waitlist instead of bouncing. Auto-promotes when someone cancels.

  • Tipping

    Mentors

    Bookers can add a tip at checkout. The tip routes to your Stripe account alongside the class fee with zero platform cut.

  • Online classes

    Mentors

    Run classes remotely on Google Meet or Zoom. The platform auto-generates join links when a booking confirms.

  • Subscription plans

    Mentors

    Sell recurring memberships where subscribers book your classes against a per-cycle quota. Stripe handles the recurring billing.

  • Collecting reviews

    Mentors

    The platform asks every booker for a review 24 hours after their class, in their language, once per teacher. You don't have to chase anyone.

Every kind of movement, taught by mentors who live the practice. Book private sessions or join a group class near you.

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