MoveMentors connects students with teachers and studios for classes in person or online. Most interactions on the platform are positive. The rules below are for the times they are not.
What we expect
From everyone
- Honesty. Profiles, classes and reviews should reflect reality. No fake names, fake claims or fake reviews.
- Respect. Treat everyone the way you would want to be treated at the door of a real studio.
- Inclusion. Excluding people because of race, gender, religion, sexual orientation, disability or other protected characteristics is not allowed.
- Safety. Teachers should not put students at physical risk. Students should not put teachers or other students at risk.
From students
- Show up to classes you book, or cancel as early as you can.
- Pay the way you agreed when you booked.
- Leave honest reviews. Not exaggerated, not vindictive, not paid for.
- Report behaviour that breaks these guidelines.
From mentors and studios
- Describe your classes accurately. What students see should match what they get.
- Honour your cancellation policy.
- Send refunds promptly when they are owed.
- Treat students professionally. No unwanted advances, no discrimination.
- Describe your training and certifications honestly.
What is not allowed
The following can lead to a warning, content being removed, suspension or a ban, depending on how serious it is.
Misrepresentation
Claiming a certification from an organisation that didn't certify you. Claiming credentials you don't have. Listing classes you don't actually teach. Listing locations that don't exist.
We take this seriously. We can suspend a profile while we look into it. Proven fraud leads to a permanent ban.
Discriminatory practices
Refusing to teach students because of their race, gender, religion, sexual orientation or ability. Adding unstated requirements to keep certain students out. Classes designed to exclude protected groups.
There is a difference between specialised classes (for example a women-only class, a class for pregnant women, a class for seniors) and discriminatory ones (for example a class that refuses entry to a group of people without a legitimate reason). The first is fine; the second is not. We use judgment on borderline cases.
Predatory or sexual behaviour
Inappropriate advances toward students. Inappropriate physical contact during class (beyond consensual adjustments). Solicitation. Photographing students without consent. Any of these will get you banned permanently and reported to law enforcement if criminal.
We take these reports very seriously. If this happened to you, report the class straight away, and contact local authorities if a crime has been committed. We will investigate and act fast.
Unsafe teaching
Cues or sequences that put students at clear risk of injury. Teaching beyond your training in dangerous ways (for example claiming to treat injuries you are not trained to treat).
Reports of unsafe teaching are reviewed by a person. Outcomes range from a warning to suspension or a ban, depending on how serious it is and whether it keeps happening.
Off-platform redirection
Asking students to book "outside MoveMentors to save fees" when there are no fees to save: we take no commission on class payments. This is often a warning sign that the host wants payment without a record, sometimes because they don't intend to deliver.
Paying the host directly with a method they list on MoveMentors (cash, bank transfer and so on) is fine. Sharing logistics outside the platform ("text me for parking instructions") is fine too. Asking students to skip the booking system entirely is not.
Fake reviews
Buying reviews. Pressuring people for reviews. Reviewing your own profile from a fake account. On the student side: reviews paid for by a competitor.
Only people with a completed booking can leave a review. Fake reviews we find are removed, and the accounts behind them can be warned, suspended or banned.
Spam and harassment
Repeated unwanted messages. Threats. Publishing someone's private information (doxxing). Sharing students' personal details.
These can lead to an immediate ban.
Illegal activity
Anything illegal where the class takes place. Drug dealing disguised as classes. Unlicensed therapeutic claims. Money laundering.
We may report it to the authorities and close the account.
What is allowed (commonly questioned)
Classes targeting specific demographics for legitimate reasons
Yes:
- Women-only classes.
- Pregnancy and postnatal classes.
- Classes for seniors.
- LGBTQ+-affirming spaces.
- Classes for survivors of trauma (with appropriate training).
These are legitimate specialised offerings. They are not discriminatory; they serve specific groups of people.
Strong-language descriptions
Yes. Authentic descriptions that include some swearing or strong language are fine. We do not require polished marketing language.
Religious or spiritual content
Yes. Many movement traditions have spiritual roots (yoga, qigong, capoeira). Classes can be open about that.
What is not allowed: classes that try to convert students, demand religious commitment beyond the practice itself, or exclude students who don't share the belief.
Strong opinions in mentor bios
Yes. Mentors can share political views, lifestyle choices and beliefs in their bios. We do not require neutrality.
What is not allowed: bios that target or put down students because of their views.
How we enforce
The process:
- Report filed by a user, or a problem noticed by our team.
- Review by a person on our team.
- Investigation if needed: reading the report, looking at the profile or class, contacting the people involved.
- Action: depending on what we find.
Outcomes
- Warning: an email explaining what was wrong and asking you to fix it. Most first-time problems end here.
- Content removed: for example a review that breaks the guidelines is hidden or deleted.
- Suspension: a mentor or studio profile is suspended.
- Ban: the account is closed.
We try to be fair and to use the lightest action that fixes the problem. We go further when a problem is serious or keeps happening.
Appealing
If you think a decision about your account was wrong, email support@movementors.com with the details. We will look at the case again with fresh eyes.
Reporting
Anyone can report a class, a mentor, a studio or another user. See Reporting and moderation.
Common questions
Can I be a teacher AND a student on the same account? Teachers, yes: a mentor account can also book other teachers' classes, which then appear in My Bookings. Studio accounts can't book classes; use a separate personal account for that.
Can I list a class that is mostly socialising with light movement? If the experience is mostly socialising and the movement is secondary, MoveMentors is the wrong platform. We exist for movement classes. List your event on a general meetup platform.
Can teachers refuse to teach individual students for non-discriminatory reasons (for example a student who has been disruptive in past classes)? Yes. Hosts can decline for legitimate reasons, such as past disruptive behaviour, safety concerns or repeated no-shows. Hosts should say so politely; "we are not able to accommodate you at this time" is enough. We do not require teachers to accept every student who wants to attend.
What about minors? You must be at least 18 years old to have a MoveMentors account. A parent or guardian can add a child as a family member in their own account and book classes for them. See Family members.
Next steps
- Reporting and moderation: how to file a report.
- Privacy and data: how we handle personal data.
- Deleting your account: if you want to leave.