Reviews on your profile are the single biggest driver of new bookings for most mentors. The platform handles the entire collection flow on autopilot so you don't have to chase anyone.
How the flow works
- Class ends. Two hours after the scheduled end time, the booking auto-flips to COMPLETED via a cron sweep. You can still manually mark a no-show before that window closes.
- 24 hours later. A second cron checks: has this booker ever reviewed me on any past booking? If not, it emails them a short prompt in their preferred language.
- They click through. The email lands on a single-page form (5-star rating + an optional comment box). One submit and they're done.
- You get notified. A new review on your profile triggers an in-app notification and an email to you.
The once-per-teacher rule
A booker who's reviewed you once is never re-prompted, no matter how many more of your classes they take. This keeps reviews honest (one mentor-level opinion per relationship) and avoids spamming your regulars with weekly review requests. Bookers can still proactively leave another review from the /bookings page if they want to.
What bookers see in the app
Beyond the email, the /bookings page on the booker's dashboard surfaces a "Pending reviews" callout at the top: a small list of completed classes they haven't reviewed yet, with a button for each. Same once-per-teacher filter applies, so the callout never lists a class with a teacher they've already reviewed.
Multi-language
The prompt email is rendered in the booker's account language preference (English, German, Spanish, French, Italian, Dutch, or Portuguese). The submission page itself is localized via the same i18n bundle as the rest of the app.
When the prompt won't fire
- The class wasn't auto-completed (still PENDING / CONFIRMED, or was CANCELLED / NO_SHOW).
- The booker is a guest (no account); we don't have a stable identity to dedupe against.
- The booker opted out of class-related emails in their notification preferences. The "Pending reviews" in-app callout still works.
- We already sent them a prompt for this booking (we stamp the row so retries don't fire).
Responding to a review
You can leave a teacher response to any review from your /mentor/reviews dashboard. The response shows on your public profile under the review. There's no length limit but keep it brief and gracious; visitors read the back-and-forth as a signal of how you handle feedback.
Where reviews show up
- Your public mentor profile: aggregated star rating + the most recent reviews
- Search and directory cards: rating badge on every card
- Mentor profile cards elsewhere on the site
A higher rating + more reviews puts your card further up the search rankings.