Use Report this class on a class page to flag a class that breaks our community guidelines, such as misleading details, unsafe content or a scam. It's different from a review, which is your public opinion, and from a dispute, which is about the money for your own booking.
When to report
Report a class if you see:
- Misleading information about the price, time or location.
- Inappropriate or unsafe content, described on the page or experienced in class.
- A fake or unqualified instructor, or someone using a name or photo that isn't theirs.
- Spam or a scam.
- A duplicate of another class.
- Anything else that breaks our community guidelines.
Reporting is not for:
- "I did not like the teacher's style." That's a review.
- "I want a refund." Talk to the teacher first, then see Disputing a booking.
- "The class started late." That's a review, unless it keeps happening.
- Disagreeing with a policy that was clearly stated before you booked.
When in doubt, leave a review. Reports are for things our team needs to look at.
How to report
You need to be signed in: the Report this class button only appears when you are. It's in the booking panel on the class page.
Select Report this class
A form opens.
Pick a reason
Under Reason (optional), choose Misleading info (price, time, location, etc.), Inappropriate or unsafe content, Fake / unqualified instructor, Spam or scam, Duplicate of another class, or Other.
Describe what you saw
What's wrong? is required and takes between 20 and 2,000 characters. Be specific: dates, names, and what was said, written or done. "At the class on March 4 the teacher said X" is far more useful than "the teacher is bad".
Submit
Select Submit report. You'll see a confirmation with a short reference. Note it down in case you want to follow up.
Classes created by a studio don't have their own class page. To report one of those, or a studio itself, email support@movementors.com.
What we do with reports
Every report goes to our team, who review it and decide what to do. Depending on what we find, that can mean removing a listing or suspending an account.
We don't email you about the outcome, and reports are never shown publicly.
What the host sees
The teacher doesn't see who reported their class.
Reports vs reviews
Reviews are for opinions and experiences. Reports are for classes that break the rules. The two can overlap: a class that's genuinely unsafe deserves both an honest review and a report.
A review alone doesn't alert our team, and a report alone doesn't warn other students.
Reports vs disputes
Disputes are about the money for a specific booking. Reports are about the class itself.
If you booked a class that turned out to be a scam, do both:
- Report the class, so our team can look into it.
- Follow the steps in Disputing a booking about your payment.
Common questions
Can I report a class without booking it? Yes. Any signed-in user can report a class from its page.
Can I report a mentor's whole profile, not a specific class? Reports are tied to a class. Report one of their classes and describe the wider concern, or email support@movementors.com.
Will the host find out it was me? We don't tell them who reported the class.
Can I see my report history? No, there's no list of your reports. Keep the reference shown after you submit.
Are reports public? No. Only our team sees them.
Next steps
- If your complaint is about money for a specific booking, see Disputing a booking.
- If you want to share your experience publicly, see Leaving a review.
- For our standards in general, see Community guidelines.