Si falta un email, casi siempre es una de estas causas.
1. Check spam / promotions / junk
Primero. Search "movementors". Check:
- Spam folder (Gmail).
- Junk folder (Outlook).
- Promotions tab (Gmail).
- All Mail view.
Si lo encuentras, marca "Not spam" para que futuros vayan a inbox principal.
2. Wait few minutes
Mayoría arriba en segundos. Ocasional:
- Resend batches durante peak.
- Tu provider extra spam filtering durante high load.
- Delay 5-10 min normal.
Wait 15 y check again.
3. Email address correcta?
¿Searching inbox que actually used al signup? People often múltiples emails y olvidan.
- Login: try logging in con cada uno (uno worked).
- Booking: cuál escribiste en el form?
4. Provider bouncing
Mayoría tolera transaccionales de Resend. Algunos aggressive:
- Corporate email con strict allow-listing.
- Custom domain con SPF/DKIM/DMARC misconfigured.
- Smaller providers que aggressively block bulk.
Try distinto email (personal Gmail) testing. Ask IT (corporate) allow support@movementors.com.
5. Hard-bounced before
Si previous bounced (server "no such mailbox"), Resend flags address y stops sending.
Causes:
- Typeed email wrong.
- Email service outage cuando tried.
- Changed providers.
Email soporte clear flag.
6. Trigger nunca fired
Algunos requires evento específico:
- Signup: completing form. Form submission failed silently?
- Booking: payment captures (Stripe) o creation (manual).
- Reminder: 24h pre clase.
Si trigger no fired, evento failed. Check:
- Signup: try login. Works = signup succeeded; ask resend. "Invalid credentials" = signup may have failed.
- Booking: check /my-bookings.
7. Opted out
Disabled en /settings/notifications. Mandatorios (signup, payment receipts, dispute outcomes) salen anyway.
8. Dirección distinta a lo que crees
Multiple accounts? Check email en /settings/account.
9. Domain reputation
Sometimes whole domain degraded reputation. Monitoreamos + switch domains si reputation drops.
Multiple users mismo domain reporting missing → email soporte.
Resending specific email
Para mayoría sin "Resend" button:
- Signup: email soporte; send fresh.
- Booking: /my-bookings tiene info.
- Payment receipt: download Stripe Express.
- Calendar invite (.ics): booking detail → "Add to calendar" descarga fresh.
Preguntas frecuentes
¿Phone nunca shows pero desktop sí? Mobile cache aggressive. Pull-to-refresh.
¿Email llegó pero link no funciona? Signup links expire 24h. Password reset 1h. Request fresh.
¿Same email múltiples veces? Rare. Screenshot y email soporte. Usually webhook retry.
¿Emails tardan forever? Promedio menos de 30s. ¿Esperando muchos minutos? El proveedor está retrasando.