Se falta um e-mail, quase sempre é uma destas causas.
1. Cheque spam / promotions / lixo
Primeiro. Search "movementors". Cheque:
- Spam folder (Gmail).
- Lixo folder (Outlook).
- Promotions tab (Gmail).
- All Mail view.
Se encontra, marque "Not spam" pra futuros irem pra inbox principal.
2. Wait few minutes
Maioria chega em segundos. Ocasional:
- Resend batches durante peak.
- Seu provider extra spam filtering durante high load.
- Delay 5-10 min normal.
Wait 15 e cheque again.
3. E-mail address correto?
Searching inbox que actually used no signup? People often múltiplos e-mails e esquecem.
- Login: try logging in com cada um (um worked).
- Booking: qual escreveu no form?
4. Provider bouncing
Maioria tolera transacionais de Resend. Alguns aggressive:
- Corporate e-mail com strict allow-listing.
- Custom domain com SPF/DKIM/DMARC misconfigured.
- Smaller providers que aggressively block bulk.
Try different e-mail (personal Gmail) testing. Ask IT (corporate) allow support@movementors.com.
5. Hard-bounced before
Se previous bounced (server "no such mailbox"), Resend flags address e stops sending.
Causes:
- Typeed e-mail wrong.
- E-mail service outage quando tried.
- Changed providers.
E-mail suporte clear flag.
6. Trigger nunca fired
Alguns require evento específico:
- Signup: completing form. Form submission failed silently?
- Booking: payment captures (Stripe) ou creation (manual).
- Reminder: 24h pré aula.
Se trigger não fired, evento failed. Cheque:
- Signup: try login. Works = signup succeeded; ask resend. "Invalid credentials" = signup may have failed.
- Booking: cheque /my-bookings.
7. Opted out
Disabled em /settings/notifications. Mandatórios (signup, payment receipts, dispute outcomes) saem anyway.
8. Endereço diferente do que acha
Multiple accounts? Cheque e-mail em /settings/account.
9. Domain reputation
Sometimes whole domain degraded reputation. Monitoramos + switch domains se reputation drops.
Multiple users mesmo domain reporting missing → e-mail suporte.
Resending specific e-mail
Pra maioria sem "Resend" button:
- Signup: e-mail suporte; send fresh.
- Booking: /my-bookings tem info.
- Payment receipt: download Stripe Express.
- Calendar invite (.ics): booking detail → "Add to calendar" baixa fresh.
Perguntas comuns
Phone nunca shows mas desktop sim? Mobile cache aggressive. Pull-to-refresh.
E-mail chegou mas link não funciona? Signup links expire 24h. Password reset 1h. Request fresh.
Same e-mail múltiplas vezes? Rare. Screenshot e e-mail suporte. Usually webhook retry.
E-mails demoram forever? Média menos de 30s. A esperar muitos minutos? Provedor a atrasar.