Terms of Service

These Terms of Service ("Terms") form a binding legal agreement between you and Digital Envision, LLC, a Delaware limited liability company ("MoveMentors," "we," "us," or "our"), regarding your use of the MoveMentorswebsite at movementors.com, our iOS and Android applications, the Model Context Protocol (MCP) server, the embeddable studio booking widget, our APIs, and any related services we offer (together, the "Service").

Please read these Terms carefully. Section 16 contains a binding arbitration agreement and a class-action waiver that affect your rights.

By accessing or using the Service, by clicking "I agree," or by creating an account, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.

1. The Service

MoveMentorsis an online marketplace that connects movement instructors ("Mentors") and movement studios ("Studios") with people who want to attend their classes, whether in person or online ("Clients"). The Service lets Mentors and Studios publish classes, manage bookings, and accept payments, and lets Clients discover, book, and review classes. Online classes are delivered by the Host through a third-party video provider that the Host chooses and connects to MoveMentors (currently Google Meet via Google Calendar, or Zoom).

MoveMentorsis a venue. We do not employ Mentors, we do not own or operate Studios, we are not party to the contract for the class itself, and we do not provide the class. Each class is provided by the Mentor or Studio that publishes it (the "Host") directly to the Client. The Host is solely responsible for the content, quality, safety, scheduling, and conduct of their classes.

2. Definitions

• Client:a user who books classes or subscribes to a Mentor's package or recurring subscription.
• Mentor: an individual instructor who has created a mentor account and published classes.
• Studio: a business that has created a studio account, may host one or more Mentors (real platform mentors or custom mentor names), and may publish classes under its brand.
• Host: a Mentor or Studio, whichever owns and operates the relevant class or subscription.
• Class: a movement session published on the Service, scheduled as a one-off or recurring entry, with a price, capacity, location, and cancellation policy set by the Host.
• Booking: a confirmed reservation by a Client for a specific session of a Class.
• Platform Subscription: a paid MoveMentors tier (Pro or Premium) that Mentors or Studios subscribe to in order to access MoveMentors features.
• Mentor Subscription / Package:a recurring or one-off product a Mentor or Studio sells to a Client (for example, "four classes per month" or "ten-class pack"). These are products of the Host, not of MoveMentors.
• Boost: a paid promotional placement or visibility product we offer separately from the Platform Subscription tiers.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding contract to use the Service. The Service is not intended for and may not be used by anyone under 18. If you are creating a Mentor or Studio account on behalf of a business, you represent that you have the authority to bind that business and you accept these Terms on its behalf as well as your own.

Stripe and other regulated service providers may apply additional eligibility rules (for example, jurisdictions where Stripe Connect is not available); meeting our age and capacity requirements does not guarantee that those providers will accept your account.

4. Accounts and Security

To use most features you must create an account using a valid email address or by signing in with Google. You are responsible for the accuracy of the information you provide, for keeping your credentials confidential, and for all activity that occurs under your account. Notify us at support@movementors.com immediately if you suspect any unauthorised access.

We may verify Mentor and Studio accounts (including through Stripe's identity-verification process), require additional information, refuse to open an account, suspend, or terminate any account at our discretion in accordance with these Terms.

You may not share your account, sell or transfer it, register more than one account per person without our permission, or impersonate another person or entity.

5. How the Marketplace Works

When you make a booking, the contract for the class is between you and the Host. MoveMentorsis not a party to that contract. The Host's public profile and class listing constitute the offer; your booking is your acceptance. The class description, schedule, price, cancellation policy, equipment list, add-ons, and any other terms that the Host publishes form part of that contract.

Studios may publish classes that credit either a platform Mentor or a custom (non-platform) instructor. Cross-listed classes use a mutual-approval workflow: the class is owned by the creator and appears on the co-owner's profile only after they accept the invitation.

6. Mentor and Studio Terms

If you operate as a Mentor or Studio, you additionally agree:

• You are an independent contractor, not an employee, agent, or partner of MoveMentors. You set your own prices, schedules, cancellation policies, and class content. Nothing in these Terms creates an employment, agency, joint venture, or partnership relationship.
• You will hold and maintain all licences, registrations, certifications, insurance, and permits required by applicable law and by the venues and equipment you use.
• You are solely responsible for the safety of your classes, including but not limited to participant screening, medical or injury disclaimers you provide, supervision of minors (if any), compliance with venue rules, and first-aid response.
• You will deal honestly with Clients: accurate descriptions, real photos, faithful representation of your qualifications, and prompt communication.
• You will charge tax (VAT, GST, sales tax, etc.) where required by law and remit those amounts to the relevant authorities. You are the merchant of record for class sales (see Section 9).
• You will respond to Client communications and refund requests in line with the cancellation policy you publish.
• You will not use the Service to discriminate unlawfully against any Client.
• For online classes, you are responsible for delivering the session through the third-party video provider you have connected (Google Meet via Google Calendar, or Zoom). The meeting itself is hosted by that provider and your use of it is governed by that provider's own terms of service and privacy policy. MoveMentors creates the meeting on your behalf and relays the join URL to the Client; we do not record, transcribe, monitor, or retain the contents of the meeting.

7. Cancellation Policies for Classes

When publishing a class, the Host must pick one of three cancellation policies offered by MoveMentors:

• Flexible: Clients may cancel for a full refund up to 24 hours before the class starts.
• Moderate: Clients may cancel for a full refund up to 48 hours before the class starts.
• Strict: Clients may cancel for a full refund up to 7 days before the class starts.

The policy chosen by the Host appears on the class listing and is binding on both parties for that class. Outside the refund window, cancellation is at the Host's discretion.

If a Host cancels a class for any reason, the Client is entitled to a full refund of the amount paid for that booking. The Host initiates the refund through the MoveMentorsdashboard, which calls the Stripe refund API on the Host's connected account.

Add-ons (mat rental, equipment, etc.) may be marked refundable or non-refundable by the Host at the time of sale. Stripe processing fees are generally not refunded by Stripe even when a charge is refunded.

8. Reviews and Ratings

After attending a class, Clients may leave a review and a star rating. Reviews must reflect a genuine experience and must not be defamatory, harassing, or in violation of these Terms. Hosts may reply once per review. We may remove reviews that violate these Terms or applicable law, but we are not obliged to. We may, in our discretion, surface aggregate ratings on directory pages and search results.

9. Payments

9.1 Class Payments are Between You and the Host

We use Stripe Connect with the Direct Charges model. When a Client pays for a class with a card, the charge is created on the Host's connected Stripe account. The Host is the merchant of record. The funds go to the Host's Stripe balance and are paid out to the Host's bank account on the schedule the Host configures with Stripe. MoveMentors does not hold, receive, or remit class payments.

As a result:

• Bank and card statements typically show the Host's business name, not MoveMentors.
• Refunds for class bookings are processed by the Host against the original charge on the Host's Stripe account.
• Chargebacks and disputes raised by Clients with their card issuer are handled by the Host through their Stripe dashboard. Stripe's dispute fees and outcomes apply.
• Stripe issues any tax forms (for example, US 1099-K) directly to the Host where applicable.
• Stripe's standard processing fees apply to each transaction.

Hosts may also accept off-platform payment methods (cash, bank transfer, etc.) by marking a booking as "manual payment." In that case the entire payment relationship is between the Host and the Client; MoveMentors is not involved.

9.2 Mentor Subscriptions and Packages Sold to Clients

If a Host offers a recurring subscription or a class pack to Clients, those products are also processed through the Host's Stripe Connect account using Direct Charges. The Host is the merchant of record. Cancellation, refund, and dispute rules for those products are set by the Host and disclosed on the product listing.

9.3 Platform Subscriptions and Boosts (Fees Paid to MoveMentors)

Mentors and Studios may purchase MoveMentors Platform Subscriptions (Pro and Premium tiers) and one-off Boost products from us. Pricing is shown on the relevant settings or pricing page at the time of purchase. Platform Subscriptions and Boosts are billed on the MoveMentors Stripe account; MoveMentors is the merchant of record for these specific products.

No refunds on Platform Subscriptions or Boosts. Except where required by applicable law, all Platform Subscription and Boost fees are paid in advance, are non-refundable, and are not pro-rated for unused time. If you cancel a Platform Subscription, you will retain access to the paid tier until the end of the current billing cycle and the subscription will not renew. If you upgrade or downgrade, the new tier takes effect according to the rules shown at purchase.

Where you have non-waivable consumer-protection rights (for example, a statutory right of withdrawal under EU/UK consumer law), those rights are not affected by this Section. To exercise a non-waivable statutory right, contact legal@movementors.com.

10. Disputes Between Clients and Hosts

Because the class contract is between the Client and the Host, disputes about the class (cancellations, refunds, conduct, no-shows, the quality of the class, and any related claims) are primarily between those two parties. We provide tooling to help:

• Class reports: Clients may report issues with a class through the in-product flow. Reports are routed to our moderation queue and may result in removal of listings or suspension of accounts.
• Booking disputes: a structured workflow lets a Client raise a dispute about a specific booking outcome. We review and may mediate, but we are not arbiters of the underlying contract.
• Card disputes / chargebacks:these are handled between the Client's issuing bank and the Host's Stripe account; MoveMentors is not a party.

Nothing in this Section limits any non-waivable consumer rights you may have under applicable law.

11. User Content

"User Content" means any content you upload, post, or otherwise provide through the Service, including profile information, class listings, photos, videos, reviews, messages, and inquiry-form submissions.

You retain ownership of your User Content. You grant MoveMentorsa worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, modify (for formatting and display), create derivative works of (for example, thumbnails and previews), publish, perform, and display your User Content for the purpose of operating, promoting, and improving the Service. This licence ends when you remove the content from the Service, except for backups and cached copies in line with our retention schedule, and except for User Content already shared with third parties (for example, on a Client's booking record).

You represent and warrant that you have all rights necessary to upload your User Content and that it does not infringe any third party's rights or violate any law.

We may remove or refuse to display any User Content that we believe, in our reasonable discretion, violates these Terms or applicable law. We do not pre-screen User Content and we are not responsible for User Content posted by Hosts, Clients, or other users.

12. Acceptable Use

You agree not to, and not to attempt to:

• use the Service for any unlawful purpose or in violation of any applicable law;
• impersonate any person, misrepresent your affiliation, or create misleading listings;
• harass, abuse, threaten, or defame any other user;
• solicit Clients off-platform with the intent to evade Platform Subscription fees, Boost fees, or our reviews and ratings system;
• collect or scrape personal information about other users beyond what we expose through our public interfaces;
• introduce malware, viruses, or any code intended to disrupt the Service;
• probe, scan, or test the Service for vulnerabilities except under a written coordinated-vulnerability-disclosure agreement with us;
• circumvent rate limits, reCAPTCHA, or other technical protections;
• use the Service to send unsolicited marketing communications to other users;
• reverse engineer, decompile, or disassemble any part of the Service except where the law expressly permits;
• use the embeddable widget, MCP server, OAuth credentials, or APIs in ways that violate the documentation or these Terms;
• reproduce, frame, or republish substantial portions of the directory or class listings without our written permission.

13. APIs, MCP Server, and Embeddable Widget

We expose a Model Context Protocol (MCP) server that lets you connect AI assistants (such as Claude or ChatGPT) to your MoveMentors account via OAuth. We also expose APIs and an embeddable studio widget. Your use of these surfaces is subject to these Terms and any additional developer documentation we publish.

You are responsible for the actions taken by any application you authorise to access your account. The MoveMentors audit log records each call. You may revoke any connected application at any time from your settings, and we may revoke or rate-limit access if we detect abuse or violations of these Terms.

Some tools are gated by Platform Subscription tier. Free-tier accounts may receive read-only access; Pro and Premium accounts unlock additional capabilities as described in the help center.

14. Health, Safety, and Medical Disclaimer

The Service connects you with movement instructors. Movement classes carry inherent physical risk. MoveMentors does not provide medical advice. You should consult a qualified healthcare professional before starting any new exercise program, and you participate at your own risk.

Hosts are responsible for screening participants, displaying appropriate disclaimers, and providing safe instruction. Clients are responsible for disclosing relevant medical conditions or limitations to the Host before participating.

15. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, uninterrupted operation, or freedom from errors or harmful components.

We do not warrant that any Host is qualified, certified, licensed, insured, or otherwise fit to provide the classes they list. The certifications and credentials displayed on Mentor profiles are self-reported. We may, but are not required to, verify them.

We do not warrant the outcome of any class. We do not warrant that the Service will meet your requirements, that the Service will be uninterrupted or error-free, or that defects will be corrected. Nothing in these Terms excludes or limits any warranty or right that cannot lawfully be excluded or limited.

16. Dispute Resolution; Arbitration; Class Action Waiver

Read this Section carefully. It affects your legal rights, including your right to file a lawsuit in court and to bring claims as part of a class action.

16.1 Informal Resolution First

Before filing any formal claim, you agree to first contact us at legal@movementors.com and provide a written description of the dispute and the relief you seek. The parties will negotiate in good faith for at least 60 days before pursuing arbitration.

16.2 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or your relationship with MoveMentorsthat is not resolved informally will be resolved by binding individual arbitration administered by JAMS under its then-current Streamlined Arbitration Rules (or, where the amount in controversy exceeds JAMS' streamlined cap, its Comprehensive Rules). The arbitration will be held in Wilmington, Delaware, or by video, at the arbitrator's discretion. The arbitrator's decision will be final and may be entered as a judgment in any court of competent jurisdiction. Either party may seek provisional injunctive relief in a court of competent jurisdiction in aid of arbitration.

16.3 Class Action Waiver

You and MoveMentors agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. If this class-action waiver is found to be unenforceable, then the entirety of this Section 16 will be void.

16.4 Exceptions

Either party may bring an individual action in small-claims court for disputes within that court's jurisdiction. Either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property rights.

16.5 Opt-Out

You may opt out of this arbitration agreement by sending written notice to legal@movementors.com within 30 days of first accepting these Terms. Your notice must include your full name, the email address associated with your account, and a clear statement that you wish to opt out of the arbitration agreement. Opting out will not affect any other provision of these Terms.

16.6 Consumers in the EEA, UK, and Other Jurisdictions

Nothing in this Section 16 limits any non-waivable right you may have under applicable law to bring a claim in the courts of your country of residence or under any applicable consumer-protection regime.

17. Limitation of Liability

To the maximum extent permitted by law:

• MoveMentors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, data, business opportunity, or goodwill, even if we have been advised of the possibility of such damages.
• Our aggregate liability arising out of or relating to these Terms or the Service is limited to the greater of (a) the amount you paid to MoveMentors in fees (excluding amounts paid to Hosts, Stripe, or any third party) in the twelve months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US $100).
• We are not liable for the conduct, acts, or omissions of any Host, Client, or third party, including third-party service providers.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages. In those jurisdictions, the foregoing exclusions and limitations apply only to the extent permitted by law.

18. Indemnification

You agree to defend, indemnify, and hold harmless MoveMentors, its affiliates, and its and their officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the Service, your User Content, your violation of these Terms, your violation of any law, or your infringement of any third-party right.

19. Intellectual Property

All rights, title, and interest in and to the Service (other than your User Content) are owned by MoveMentors or its licensors. The MoveMentors name, logo, and brand assets are trademarks. Nothing in these Terms grants you any right or licence to use them except as expressly stated.

If you believe that material on the Service infringes your copyright, send a notice that complies with the U.S. Digital Millennium Copyright Act (DMCA) to legal@movementors.com. We will respond to valid notices in accordance with the DMCA and may remove allegedly infringing content and disable repeat infringers' accounts.

20. Suspension and Termination

You may close your account at any time from your account settings. Upon closure we will treat your personal information as described in our Privacy Policy.

We may suspend or terminate your access to the Service, with or without notice, if we reasonably believe that: you have violated these Terms or applicable law; your account is or has been used in a way that creates legal risk for us or other users; we are required to do so by law; we cease to offer the Service or a specific feature; or for any other lawful reason.

Sections that by their nature should survive termination will survive (including Sections 9, 11, 15, 16, 17, 18, 19, and 22).

21. Changes to the Terms

We may modify these Terms from time to time. If we make material changes we will notify you in advance by email or through an in-product notice. The "Last updated" and "Effective" dates above show when the current version took effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service.

22. Governing Law and Venue

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. The Federal Arbitration Act governs the interpretation and enforcement of Section 16. To the extent any litigation is permitted under these Terms (for example, claims excluded from arbitration under Section 16.4), the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in New Castle County, Delaware. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

23. General

• Entire agreement. These Terms and our Privacy Policy constitute the entire agreement between you and MoveMentors and supersede all prior agreements relating to the Service.
• Severability. If any provision of these Terms is held invalid or unenforceable, the remainder will continue in full force and effect.
• No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.
• Assignment. You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, financing, or sale of assets.
• Force majeure. Neither party will be liable for any failure or delay caused by events beyond its reasonable control.
• Notices. We may send notices to you at the email address associated with your account. You may send legal notices to us at legal@movementors.com.
• Headings. Section headings are for convenience only and have no legal effect.
• Independent contractors. Nothing in these Terms creates an agency, partnership, joint venture, or employment relationship.

24. Contact

• Operator: Digital Envision, LLC, a Delaware limited liability company
• Registered address: 16192 Coastal Highway, Lewes, DE 19958, United States of America
• Legal notices: legal@movementors.com
• Support: support@movementors.com
• Privacy: privacy@movementors.com